Driver troubleshooting

I cannot sign in (“wrong password”)

Likely cause: wrong profile on the sign-in screen, or wrong company code.What to do: choose I am a driver; check that “Company” is your company or KŌLOGY (default); use Forgot your password?. If it continues, ask the office to check your login.

Home says my account is not linked to a company

Likely cause: your login has not been linked to a company driver yet.What to do: contact the office. Without that link there is no route, label scan or performance.

“No route published for today”

Likely cause: dispatch has not published the route yet, or the route is for another day.What to do: pull down to refresh and check the Shift. If your company allows it, register deliveries in the OCR tab — the route is created.

The daily report will not move on (“Some items are still missing”)

Likely cause: a required field or photo (odometer, receipt, results) is missing, or an inspection item was not tapped.What to do: what you filled is saved. Complete the marked items — in the inspection, tap each item and choose OK or NG — and continue again.

The app blocks sending because of the odometer

Likely cause: the numbers do not add up (departure lower than home, or arrival lower than end of service).What to do: read the error in the field, check the dashboard photo and fix the number. If the photo was misread, type the right value.

A report from another day is still “in progress”

Likely cause: the previous daily report was not submitted.What to do: open the Daily Report, finish and submit that one; then start today's.

The camera does not open to scan the label

Likely cause: KŌLOGY has no camera or photo permission.What to do: tap Open settings and allow camera and photos for KŌLOGY. Meanwhile, use Choose from photos or type the address.

The label is refused when saving

Likely cause: tracking number already registered today, address without number (番地/号) or postal code not confirmed.What to do: check the tracking number; add the house number; fix the postal code and tap the magnifier to check.

The pin leads to the wrong place

Likely cause: the address only has an approximate point (block or neighbourhood).What to do: on the stop, use Correct pin and Save entrance. Google Maps navigates by the full address; to use the point, choose “Google Maps · use pin location”.

Navigation does not speak or stops with the screen off

Likely cause: voice off, low navigation volume, silent mode, or route location off.What to do: in the navigator's ⋮ menu set Voice: on; raise the volume; turn on route tracking to keep going with the screen locked.

The “N pending” badge does not go away

Likely cause: no signal, or an item was refused by the server.What to do: tap the badge → Send now. If an item shows “Not sent: reason”, read it, tap Retry or Discard and redo it from the right screen. Items older than 20 h expire and must be recorded again.

I do not receive notifications

Likely cause: notifications blocked on the phone, “do not disturb” on, or outside the hours (8:00–18:00, except urgent).What to do: open the bell → Enable notifications or Open settings; check “do not disturb”.

“Update required” and the app will not open

Likely cause: the installed version is no longer supported.What to do: tap Open the store, update, then tap Check again. If you installed from a file, allow “Allow from this source”.