Notifications and notices

What it is for

Notifications reach you even with the app closed: a new delivery on your route, a failed delivery, a finished route, shift and payments. Tapping a notification opens the right screen (for example the payment statement). The Notifications box keeps the notices of the last 30 days.

Where it is

• Notice box: the bell at the top.
• Preferences: Settings → Notifications.

The screenshot is in Portuguese.

Step by step: turn them on

1. The first time, the app asks Turn on notifications?. Tap Turn on.
2. If you tapped Not now, open the bell and tap Enable notifications (①). If the phone already blocked them, tap Open settings and allow KŌLOGY notifications.
3. When everything is fine you see “Notifications allowed on this device”.

Step by step: read the notices

1. Tap the bell.
2. Use the Unread filter (②) to see only new ones, or Mark all as read.
3. Tap a notice to open the related screen. At the end of the list, Load more.

When they arrive

Notices are sent from 8:00 to 18:00 Japan time, except urgent ones. In Settings → Notifications you choose the categories. Notices about the day's work — route, shift and payment — are operational and keep coming.

Common mistakes

• “Could not connect to the notification service”: check the internet and try again.
• I get nothing: check that KŌLOGY notifications are allowed on the phone and “do not disturb” is off.
• “No notifications in the last 30 days”: there were no notices in that period.

Related questions

• Reports, dispatch messages and support
• Payments: review and approve the statement
• Driver app settings