Driver FAQ

Do I have to pay to use KŌLOGY as a driver?

No. If you work for a company, access comes from it. If you drive on your own, you can create a free Independent driver account on the sign-in screen, no card needed. The app does not sell plans.

I have no login. How do I get access?

Ask your company. If it allows sign-up in the app, use Driver registration with the company code and wait for approval. If it invited you by e-mail, create the free account and enter the invitation code.

Does it work on iPhone and Android? And on a computer?

Yes, there are apps for Android and iPhone. In the browser (kology.its-komori.com) the same menus open, but voice navigation, offline sending and notifications exist only in the app.

Which languages can I use?

Japanese, Portuguese, English, Tagalog, Simplified Chinese, Vietnamese and Spanish, in Settings → Language. “Match the device” follows the phone's language.

Do I need to do the daily report every day?

On working days, yes — it is the roll call (点呼) and daily log your company asks for. Home shows how many checks are missing and warns you when a shift day has an unsent report.

Can I fill in the daily report without internet?

No. The daily report needs a connection. If the signal drops, what you typed stays on screen; tap Retry when it returns. Delivery statuses, on the other hand, work without signal.

What if I lose signal during deliveries?

Keep going. Statuses, new deliveries (OCR), vehicle and card are kept in Pending uploads and go up by themselves when the signal returns. Resending never duplicates.

Does the company see where I am all the time?

Only when the company uses “On duty” and you are on duty (or on a route). Off duty nothing is sent. You can turn off Location for dispatch at any time; dispatch sees that it was turned off.

Does KŌLOGY keep the label photo or the recipient's name?

No. The photo is read and discarded right after; the recipient's name and phone are not stored. The delivery proof photo is also checked and discarded.

Can I use Google Maps instead of the app's navigator?

Yes. In Settings → General → Navigation, choose Google Maps, KŌLOGY navigator, Always ask or (iPhone) Apple Maps. You can open the whole route in Google Maps in legs of up to 10 stops.

Can I change the delivery order?

Yes: Map tools → Reorder (Move up/Move down and Save order) or Best sequence from your position. Deliveries fixed by the company stay in place.

I marked “Delivered” by mistake. What now?

Open the stop and tap Reopen completed delivery. It goes back to the queue.

Can I register an absence or day off in the app?

The Shift in the app is read-only: the office builds and changes it. To report an absence, use Reports or call operations.

Where do I see how much I will be paid?

In More → My work → Payments. Open the statement, review and approve it — or return it with the reason if something is wrong.

I have a question about the app. Who do I ask?

Tap the Support icon at the top: the AI answers right away and, if needed, the KOMORI team. For work matters (shift, pay, route), use Reports with your company.

How do I delete my account?

Settings → Account & privacy → Delete my account. Access stops at once and personal data is erased in 30 days.