KMR · FAQ
KMR frequently asked questions (staff and free account)
Short answers about accounts, free accounts, location, no signal, languages, attachments, shifts, payments and data deletion.
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Who creates my account?
Company accounts are created by your company, which sends the access by e-mail or SMS. Without a company, you can create a free account on the sign-in screen (“Create a free account”).
Will the free account cost something later?
No. Everything in the app is free: there are no prices, paid plans or purchases. There are usage limits, shown on the creation screen.
Does the app track my location all the time?
No. Your position is only sent when you tap the work-day buttons (check-in, break, check-out, approach, conversation, sign-up) and while the app is open during the shift. Never when you leave home, outside working hours or with the app closed. If you do not allow it, clock-in works the same.
What if there is no signal at the store?
The record is saved and sent by itself when the connection is back, even if you close the app. Answers with photos need a connection.
I work for more than one company. How do I sign in?
If the same e-mail or phone is in several companies, the app asks “Choose your company” when you sign in. With a free account, you link each company by invitation and use “Work for it”.
Which languages does the app support?
日本語, Português, English, Tagalog, 简体中文, Tiếng Việt and Español. Change it in Settings → Language or with the globe on the sign-in screen.
Can I use a browser instead of the app?
Yes. The staff portal in the browser has the same features. The app has the advantage of working without signal and sending notifications.
I typed a number on the Japanese keyboard and got an error.
Current versions accept numbers like “１２” and “1,234”. Update the app. If it still fails, remove letters or symbols from the field.
How do I attach a photo or PDF to a question?
In the Messages tab, when writing the question, use Take a photo, Choose a photo or Choose a file. Up to 10 MB (image, PDF, Word, Excel, CSV, TXT or ZIP). Attachments open inside the app.
Why doesn't the shift show in Shifts?
Shifts only shows confirmed shifts. Those waiting for your answer are in the Work tab, under “Shift confirmations”.
Is the estimated pay what I will receive?
Not necessarily. Estimated pay is an estimate. The final amount is the one on the payment statement you check and sign.
How long is the statement signing link valid?
30 days from the time it was sent. After that, ask the administrator for a new one in Messages.
Who sees the documents I send in Profile?
Only the person in charge at your company, to arrange work, safety and payments. For the My Number card, the number is not stored.
How do I delete my account?
In Settings → Account & privacy. For company accounts, the request goes to the administrator, who deletes your data except records the law requires to keep (attendance, statements). Free accounts are deleted immediately.
Related questions
- Manager frequently asked questions
- Common KMR problems and what to do
- Getting started with KMR