How to fix a staff member's attendance

When to use it

• The person forgot to check out or to end lunch.
• A record was stuck without signal for more than 12 hours and was not sent.
• The recorded time does not match the real time (for example, the person arrived earlier but tapped later).
• The staff member requested a statement revision because of hours.

Step by step

1. Open Menu → Attendance and choose the day.
2. Find the shift. The status shows Done, Incomplete or Pending, and flags like Late +N min or Out +N min.
3. Tap the shift and then Edit.
4. Fix the Arrived, Lunch start, Lunch end and Finished times.
5. Write in Note / reason what happened (for example “forgot to check out; confirmed with the store”). To complete a day with no check-out, the reason is required.
6. If needed, adjust the approach and conversation counters.
7. Tap Save. The shift becomes Done.

After fixing

1. If the day's daily report has not been generated yet, generate it in Daily reports.
2. If the month's statement exists and was not sent, open it and tap Refresh with current data.
3. If it was already sent to the staff member, it must go back to review (Mark under review) before changing.
4. Tell the person in the Messages tab.

Common mistakes

• “Required to mark as done a day without a check-out record”: write the reason.
• The fix does not show on the statement: use Refresh with current data on the statement.
• I can't find the shift: check the day and whether the shift was cancelled.

Related questions

• Attendance (勤怠), applications (入会受付) and ranking
• How to fix a forgotten check-out
• How to close the month's payments