No signal and location: how the app saves and sends records

What it is for

Large stores and basements often have no signal. KMR keeps the records on your phone and sends them by itself when the connection is back. This article also explains when the app uses your location and who sees it.

Working without signal

• These work without signal: I left home, Check in (arrived), lunch, Check out, + 1 Approaches, + 1 Conversations, sign-ups and daily-report answers without photos.
• When you tap without signal you see: “No signal. Your record is saved and will be sent automatically when you're back online.”
• At the top of the day you see “N waiting to send — goes out by itself when the signal is back”.
• Records are sent in the order you tapped, and nothing is saved twice.
• The record stays even if you close the app.

Which time counts

For clock-ins (leaving, arrival, lunch, check-out) the time is when the server receives the record. For approaches and conversations it is the time of the tap, so they fall in the right hour block.

Step by step when you see “not sent”

1. If you see “N record(s) not sent”, go somewhere with signal.
2. Tap Send now (or Try again on the item).
3. If a record waited more than 12 hours (“stopped: older than 12 hours”), it is no longer sent by itself. Ask your manager to fix the clock-in and use Discard to remove the item.

Location

1. At your first clock-in the app shows About your location and asks for permission. Tap Continue or Not now.
2. Your position is only sent to the company's “Live map” when you tap the work-day buttons (check-in, break, check-out, approach, conversation, sign-up) and while the app is open during the shift.
3. Never when you leave home, outside working hours or with the app closed.
4. If you do not allow it, clock-in works the same.

Common mistakes

• Your manager got an “away from the store” alert: the check-in was made far from the store's registered position. Clock in inside or near the store.
• Photos do not send without signal: answers with photos need a connection. Wait for signal and send.

Related questions

• Work tab: confirm the shift and record the day
• Today in detail and Live map
• KMR frequently asked questions (staff and free account)
• Common KMR problems and what to do