How to fix a forgotten check-out

When to use it

Sometimes the shift ends and you forget to tap Check out. Without it, the day stays incomplete, the field report stays pending and the statement may come out wrong. KMR has its own way to enter the real time.

Step by step in the app

1. Open the Work tab. The shift shows that the field report has not been sent yet.
2. Tap Check out (or Send … report for the exit moment, in the Field report section).
3. Tick I forgot to check out (enter the real end time).
4. Fill in the Actual end time (when you really stopped).
5. Answer the exit questions. Those with * are required.
6. Tap the send button and confirm “Send the report with these details?”.
7. You see “Saved.” The day is complete.

When to ask your manager

• If the option does not appear or the real end was on another day, contact the administrator in the Messages tab (Ask the administrator).
• Your manager fixes it in Attendance and writes the reason.
• If the month's statement already arrived with an error, use Request revision on the statement.

Other forgotten taps

• Forgot check-in: check in as soon as you remember and tell the administrator the real time.
• Forgot to end lunch: tap End lunch and send the real time by message.
• Counted too many approaches: use − 1 on the same day.

Common mistakes

• “Required items missing”: the exit report has required questions too; fill them all in.
• A record stuck without signal for more than 12 hours: it is no longer sent by itself. Ask your manager to fix it.

Related questions

• Daily report (日報): questions, photos and required fields
• How to fix a staff member's attendance
• Common KMR problems and what to do