Reports (連絡・報告), dispatch messages and support

What it is for

The app has three channels: Reports is the written conversation with your company (delay, vehicle, urgent matter); Message from dispatch is the notice dispatch pins in your app; and Support answers questions about using KŌLOGY.

Where it is

• Reports: More → My work → Reports or the Reports row on Home.
• Message from dispatch: a bar at the top of the screens (inside the map when on the map).
• Support: the support icon at the top, next to the bell.

Step by step: send a report

1. Open Reports and stay on the New report tab.
2. Choose the Category: Operations, Vehicle / maintenance, Other matter or Urgent.
3. Fill in Subject and Message.
4. Tap Send to company. You see “Report sent to your company.”

Step by step: follow up and reply

1. Open the History tab. Each report shows its Status: Waiting for the company, Answered or Closed.
2. Tap a report to read the conversation. Type in Your reply and tap Send reply.
3. Use Load earlier reports to see old ones.

Message from dispatch

1. When dispatch sends a notice, it stays pinned at the top as Message from dispatch.
2. Read it and tap Received. Dispatch gets the confirmation (“Acknowledgement sent to dispatch.”).

App support

1. Tap the support icon at the top. Support opens (“AI answers right away · KOMORI team when needed”).
2. Type your question and tap Send. If it does not help, tap Talk to a person.
3. To report an app error with a screenshot, use Settings → About → Report a problem.

Common mistakes

• “Complete this field.” or “Use up to N characters.”: complete or shorten the text.
• “Your company closed this report.”: the history stays visible; for another matter, create a new report.
• Question about pay or shift: that is for your company — use Reports, not app Support.

Related questions

• Notifications and notices
• Driver Home (Today) screen
• Driver app settings