Driver profile, photo and documents

What it is for

The app has two registration screens. Profile (My profile) holds your photo, contact, licence and password. Profile & documents gathers the personal details, photos and documents your company asks for — for example the driving licence, which the app reads from the photo — for the company to review.

Where it is

More → Account → Profile and More → Account → Profile & documents. Profile also opens from Settings → General → Account → Profile.

Step by step: My profile

1. Photo: tap Take photo or Choose photo; to remove it, Remove photo.
2. Under Registration details check Name, Company, License type and License expiry.
3. Under Contact and license, update E-mail, Phone, Hire date and Driving licence number and tap Save.
4. Under Change password, type Current password, New password (min. 8 characters) and Confirm new password and tap Change password. Your other devices are signed out.

Step by step: Profile & documents

1. Read the purpose at the top (the data is used only to organise work, safety and payments, and only the company's person in charge sees it) and tick I agree to the purpose above.
2. Personal details: name (kanji and katakana), birth date, phone, address — type the 7-digit Japanese postal code and tap Find address — and emergency contact. Tap Save.
3. Photos: Face photo and Full-body photo, with an outline that helps you frame.
4. Documents: tap the document (driving licence, 車検証, insurance, residence card, My Number card, payment account…), photograph the front and back when asked and tap Use this photo. The app reads the document; check it, fix anything different and tap Check and submit.
5. Follow each item's status: not submitted, in review, approved, returned (with the Comment from your company) or expired. The top shows “N items left” until it says “Everything is registered”.

Common mistakes

• “Please agree to the purpose before saving.”: tick the consent box.
• “We could not read it automatically. Please type it in.”: take another photo without glare or type the fields.
• “Your company manages these details.”: the field is read-only; ask the person in charge to change it.
• “The confirmation does not match the new password.”: type the same password in both fields.

Related questions

• Driver app settings
• How to change your password and sign out devices
• How to delete your account