KŌLOGY troubleshooting (company and managers)

Driver problems during the working day are in the driver manual.

• Problem · Likely cause · What to do
• I sign in and do not see the company menu · You signed in as a driver. · Sign out and sign in choosing «Company / manager».
• I cannot sign in (password) · Wrong password or the company code was changed on the sign-in screen. · Tap «Forgot password». Check that the Company field shows «KŌLOGY (default)» (or the code KOMORI gave you).
• A screen shows a padlock · The feature is not in the current plan. · See «KŌLOGY plans and limits» and use «Talk about changing plan».
• The driver is not on the map · They are not on duty, turned location off or the phone has no location permission. · Ask them to start duty in the app and allow location («Allow while using the app» and «Use precise location»).
• The driver does not see the route · The route is still a Draft, or it was assigned to another driver. · Open the route, check the driver and tap Publish.
• A dispatch message stays «Waiting for acknowledgement» · The driver has not allowed notifications («no device with notifications»). · Ask them to turn them on in the app's and the phone's notification settings.
• I (manager) get no notices · Notifications are blocked on the phone. · Settings → Notifications → «Enable notifications». On Android 13+ and iPhone, accept the permission.
• Delivery with no map point or in the wrong place · Postal code or house number missing; the address only found the neighbourhood. · Open the delivery and fix postal code and number. The driver can drag the pin to the entrance and save it for future deliveries.
• Spreadsheet import fails · File over 2 MB, no header or wrong format. · Use XLSX or CSV, titles in row 1; split big files.
• The invitation did not arrive · The email went to spam or the address is wrong. · Ask them to check spam; use «Resend (new code)» or share the code.
• The vehicle does not show in the driver's daily report · It is not in Company fleet or not Active. · Register the vehicle (plate with region and number) and set it Active.
• «The operation changed on another screen» · Someone else changed the same route at the same time. · Data was already reloaded; check and repeat the action.
• «Offline: showing saved data, read only.» · The phone has no internet. · Get back on a network; changes only work online.
• Wallet shows «No bank details» · The company has not registered the account for transfers. · Open «Company details» and complete the bank registration.