How to review and approve driver documents

What it is for

The driver completes their own profile in the app: personal data (the address fills in from the postal code), a face photo with an outline to frame it and a photo of the driving licence — the app reads the number, category and expiry by itself. The company checks and approves. The app warns the driver 30 days before a document expires.

Where: app More → Account & support → Driver documents. On the web, incomplete records show on Overview («fields missing in the record») and on each driver's profile.

Step by step

1. Open Driver documents. The list splits each person's status: Not submitted, Under review, Approved, Sent back and Expired.
2. Start with Under review. Tap the driver.
3. Look at the photos and the data read (number, category, expiry). Check the photo is sharp and the data matches.
4. If it is right, tap Approve.
5. If something is missing, tap Send back and write the Reason for sending back (for example: «back photo is blurred»). The driver sees the company's comment in the app and sends again.

Keep track of expiries

Documents expiring within 60 days appear in People and in Alerts («Staff documents expiring»). Ask for renewal before the deadline.

What the driver does on their side

In the app, the driver opens More → Account → Profile and documents, completes the data, takes the face photo and photographs the driving licence. The app reads the data by itself and they only check before sending. When you send it back, they see the company's comment in the same place and send again.

Common mistakes

• A driver is not on the list. They have not opened the profile in the app yet. Ask them to open More → Account → Profile and documents.
• Expiry read wrongly. Send back with the reason; the driver fixes it before sending.

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