KŌLOGY FAQ (company and managers)

Driver questions are in the driver manual.

Is KŌLOGY free?

There is a free account, no card needed. For a company it allows up to 3 drivers and 3 vehicles and shows the last 90 days of history. For more drivers and screens such as People, Payments, Alerts and Wallet, the company subscribes to a paid plan. See «KŌLOGY plans and limits».

Do I need to install a server or software on the computer?

No. In the office use the web at kology.its-komori.com in the browser. On the phone, download the KŌLOGY app from Google Play or the App Store. Same account, same data.

Can I buy or change the plan in the app?

No. The store app sells nothing; it shows the current plan and invoices. Plan changes are done on the web or with KOMORI («Talk about changing plan»).

Which languages does KŌLOGY support?

In the app: Portuguese, Japanese and English (written by the team), plus Tagalog, Simplified Chinese, Vietnamese and Spanish (automatic translation). On the web, switch with the language selector at the top. Each person chooses their own language.

How does a driver get access?

Two ways: you send an email invitation (they create their own account) or you create the driver in Drivers with sign-in and password and hand over the details. See the «How to» articles.

Can I see where the driver is all the time?

No. Location is only sent while the driver is on duty. They see the notice in the app and can turn it off; dispatch shows when it was turned off. Off duty, nothing is sent.

Can a driver work for two companies?

Yes. With the invitation code they join another company and choose «Work as a driver» for each one. Each company only sees the work done for it; the personal history is theirs.

Is my company's data kept apart from others?

Yes. Each company only sees its own drivers, vehicles, shifts, reports and payments, in the app and on the web.

What happens if I go over the driver limit?

On the free account, the system does not let you add a 4th driver. On paid plans, each active driver takes one seat; on the company plan, drivers beyond those included pay their own subscription and the company's share goes into the Wallet.

How long is history available?

On the free account, screens show the last 90 days. Paid plans have no such cut.

Can I import deliveries from a spreadsheet?

Yes: XLSX or CSV up to 2 MB, with a header in the first row. You can also photograph several labels at once (OCR). See «How to import spreadsheets, scan labels and plan in batch».

Can I export and print?

Yes. Drivers has «Print list»; the route centre has «Export and print» and the Delivery registry exports CSV and XLSX; My billing has «Print»; Team performance exports XLSX in the app.

Does the app work without internet?

For managers, offline the app shows saved data, read only («Offline: showing saved data, read only.»). To make changes you need to be online.

How can the manager also deliver?

Through driver mode (DRIVE), with the same account. Your driver profile takes one plan seat. See «How a manager delivers (driver mode)».

How do I contact support?

Tap the support icon (app, next to the bell) or the round button in the corner of the web. The AI answers right away; «Talk to a person» brings in the KOMORI team. To log an error, use Issue reports.

How do I change the fuel economy thresholds (km/L)?

In Reports & consumption → Fuel economy, tap «Change thresholds» and set from how many km/L a vehicle is economical and up to how many it uses too much.

How do I delete the account?

In Settings → Account & privacy → Delete my account, or through the website's deletion page. If you are the company's only account holder, transfer ownership or contact support first.