How to delete your driver account

What it is for

You can delete your KŌLOGY account whenever you want. Before that, the app clearly shows what happens immediately, what is erased after 30 days and what is not erased because it is an operational or accounting record.

Where it is

• In the app: Settings → Account & privacy → Danger zone → Delete my account.
• If you cannot sign in: the sign-in screen has a Delete my account link that opens the website page.

What happens

• When · What
• Immediately · You are signed out of every device and you can no longer sign in to KŌLOGY.
• Erased after 30 days · Contact details (e-mail and phone), profile photo, driving licence number and images, bank details and address, your name and profile data.
• Not deleted · Daily reports (日報), payment statements, invoices and accepted contracts — operational and accounting records. Your name is anonymised in them. The company's data stays with the company.

Step by step

1. Open Settings → Account & privacy tab.
2. In the Danger zone, tap Delete my account (“Deactivates now, erases personal data in 30 days”).
3. Read the Immediately, Erased after 30 days and Not deleted boxes.
4. Enter your password to confirm.
5. Tick I understand and want to delete my account.
6. Tap Delete my account and confirm “Delete the account now? You will be signed out everywhere.”.
7. Account deactivated appears with the date personal data will be erased. Tap OK.

Common mistakes

• “Enter your password to confirm.”: the password is required.
• Forgotten password: recover it with Forgot your password? or request on the website.
• No delete link on the sign-in screen: your account is managed by your company; ask it for deletion.
• I changed my mind: once confirmed, access stops at once. Contact support as soon as possible.

Related questions

• How to change your password, sign out and remove devices
• Driver app settings
• Driver FAQ