In-app support, Report a problem, Wiki and What's new

What it is for

KMR has help inside the app: a support chat, a button to report problems, this guide (Wiki) and the What's new list for each version. It also tells you when a new version is available.

Support (chat)

The Support screen (①) shows your question (②) and the answer (③).

1. Tap the support icon (headset) next to the bell, at the top of any tab.
2. Type your question (“Type your message…”) and tap Send. The AI answers right away.
3. If that does not solve it, tap Talk to a person: the conversation goes to the KOMORI team and their reply arrives on the same screen.
4. Outside business hours, the reply comes in the next business hours. The number on the icon shows new messages.

Report a problem

The About tab has ① What's new, ② Wiki / Guide and ③ Report a problem.

1. Open Settings → About → Report a problem.
2. Describe it: which screen, what you did, what you saw.
3. Keep Attach a screenshot of this screen ticked (untick it if it shows someone else's personal data) and Attach technical info (version, device, last error).
4. Tap Send. You see “Sent” with the report number.

Wiki / Guide

In Settings → About → Wiki / Guide you read these same articles inside the app, in your language.

What's new

• After each update, the app shows what changed, with pictures.
• To see it again: Settings → About → What's new.

Update the app

1. When a new version is available, a bar appears at the top of Home (staff) or the manager Home: Official update available.
2. Tap Update on Google Play or Update on the App Store.
3. If you see This version is no longer supported. Please update, update before continuing.

Common mistakes

• “Can't reach support”: try again shortly, somewhere with signal.
• The report “Could not send”: check your internet and try again.

Related questions

• Settings: general, language, notifications, account and about
• Common KMR problems and what to do
• KMR frequently asked questions (staff and free account)