FAQ — KOLOGY Software Pro

Purchase and licence

How much does KOLOGY Software Pro cost?

Pro is quoted: KOMORI proposes a price based on the size of your operation (number of computers, included map, deployment). Request a quote from the KOMORI Software page of the website.

Is it a subscription?

No. It is a perpetual licence installed on the company's Windows PCs. Monthly support is optional (¥50,000 + tax per month).

On how many computers can I install it?

The number of computers is defined in the quote. Each installation is activated with its own code.

Does Pro have paid extensions like Lite?

No. Intelligent planning, street routing, additional maps, cargo and stock, delivery completion and advanced driver identifiers are all part of Pro.

Can I move from Lite to Pro?

Talk to KOMORI through the Pro quote request. Migrating existing data is handled during deployment.

Accounts and roles

Which roles exist?

Administrator (everything), Operator (day-to-day operation), Driver (only their routes) and Customer (only their requests).

Who can create accounts?

Only administrators create and edit access accounts and enable driver access.

Can the administrator see someone's password?

No. Each person creates their own password through a single-use link valid for 1 hour.

What is the password rule?

At least 12 characters, with at least three groups among upper case, lower case, numbers and symbols.

I mistyped my password several times and cannot sign in.

After 5 wrong attempts, sign-in pauses for 15 minutes. Wait, or use Forgot password.

Drivers

Does every driver need a sign-in?

No. A driver record can exist without an account: deliveries reach them by route code. A sign-in is only needed to use the portal.

Does the driver need to install an app?

No. The driver portal opens in the phone or computer browser, at the system address given in the invitation.

Can I see where the driver is?

Yes, when they turn on Share location in the portal. The position shows on the map with route, speed and time of the last fix.

How do I check what the driver will see?

In Team, use View as driver: it opens their screen in read-only mode.

Can I email the route?

Yes. Set up the mail server under Team → Email and reminders and use Email route on the driver's row.

Is the delivery photo kept?

Yes. It appears on the delivery (View proof) and is included in backup and sync.

Customers

How do customers request deliveries?

You create an invitation link in Customers; the customer creates an account and sends requests through the portal. Each one reaches the map only after your approval.

Can customers see the map or other customers?

No. They only see their own requests and each one's status.

Sync and data

Does Pro work without internet?

Yes. It saves to the computer first. Offline, work continues and the queue is sent when the connection returns.

Can data be duplicated when syncing?

No. Each record has its own identifier; resending the queue does not create duplicates.

Does the backup include photos and records?

Yes. It copies the database and attachments (such as photos), without application credentials.

Daily use

What is the difference between Schedule and Build routes?

Build routes splits the batch by proximity and draws street paths. The Schedule decides who gets each delivery by time score and current workload.

Can I pin a delivery to one driver?

Yes. In the delivery editor, choose Specific driver in the Assignment section. Automatic distribution does not override it.

Is there a manual inside the program?

Yes. The Guide menu opens a searchable wiki with 16 illustrated chapters in the current language, and Print guide produces an A4 manual.