How to record a delivery (driver)

This guide is for drivers. You use your phone's browser; nothing to install. Your access was enabled by the company and you created your password through the first-access link.

At the start of the shift

1. Open the system address the company gave you and sign in with your Email and Password.
2. My routes opens with your route, vehicle and the day's summary.
3. Tap Share location (①) and allow location access in the browser.

At each stop

1. Follow the order of the stops. To see them on a map, tap View on map (②).
2. When you deliver, type the name of the person who received it in Recipient and, if needed, a note (④).
3. Tap Attach delivery photo (⑤) and take a photo of the delivered parcel.
4. Tick Delivered. The summary (③) updates and the office sees the delivery in green.
5. To check, tap View proof.

At the end of the shift

• Make sure no stop was left Pending by mistake.
• Turn off location sharing and tap your name → Sign out.

Common mistakes

• No stops appear: your route has not been assigned yet. Contact the office.
• Forgot password: on the sign-in screen, Forgot password.
• Ticked Delivered by mistake: untick it and tell the office.

A good proof photo

• Show the parcel at the delivery spot (door, reception or parcel box).
• If possible, keep the house or room number visible.
• Avoid photographing people.
• Check the photo is sharp before ticking Delivered.

If the recipient is not there or the delivery cannot be made, do not tick Delivered: write what happened in the note and tell the office so it can be rescheduled.

Related questions

• Driver portal
• Sign-in, first access and password recovery