Sign-in, first access and password recovery

In Pro, each person (administrator, operator, driver or customer) uses their own email and a strong password. Nobody sees another person's password, not even the administrator.

Sign in

1. On the Sign in to KOLOGY Software Pro screen, enter Email and Password and click Sign in.
2. Each role lands on its screen: office on the map, driver on My routes, customer on My requests.
3. To leave, click the user card → Sign out.

Driver first access

1. The administrator enables access; the driver receives by email (or the administrator copies) the First-access link, valid for 1 hour and one use.
2. The driver opens the link (Activate your driver access), creates a password and clicks Activate my access.

Forgot password

1. On the sign-in screen, click Forgot password.
2. Enter the account email and click Send recovery link.
3. Open the email, use the link (valid 1 hour), set the new password and click Save new password. “Password updated. You can now sign in.” appears.

Change email or password (Security tab)

1. User card → My profile → Security tab (①).
2. Change the Login email (②) and/or Recovery email (③).
3. Enter the Current password (④): it is required to change emails or password.
4. To change the password, fill in New password and Confirm password (⑤).
5. Click Update security (⑥).
6. Alternative: Send reset link (⑦) sends a single-use link to the registered email.

Common mistakes

• “Incorrect email or password. After five attempts, access pauses for 15 minutes.” Wait, or use Forgot password.
• “The link expired, was already used, or the password is invalid.” Ask for a new link (driver: Renew first access).
• “The current password is incorrect.” / “This email is already in use.”

Related questions

• My profile
• How to enable a driver's access
• Team: drivers, users and email