Common problems and fixes

The device shows offline and cannot save

Likely cause: when connected to the local server, the server PC is off or the devices are not on the same network.

What to do: turn on the server PC, check that both are on the same LAN/Wi-Fi and use “Reconnect” in Settings → Connection. To keep saving when the network drops, use Company sync.

Company sync does not connect

Likely cause: wrong folder or share, wrong account password, PC or file server turned off, or an invitation from another workspace.

What to do: check the address, share name and subfolder, the account password (not the Windows PIN) and that the PC is on. If the invitation does not match, ask your administrator for the correct one.

The QR does not open the equipment

Likely cause: the device is connected to another database, the camera is not allowed, or the QR is not a MENT code.

What to do: check the connection in Settings → Connection; allow the camera; or type the equipment code.

“Differences to review” appeared

Likely cause: the same record changed on two devices, or two different records use the same code.

What to do: as an administrator, open the difference and tap Review. Choose which version to keep or combine fields. For a repeated code, correct the code or link to the existing record only if it is the same equipment.

An action fails saying the record changed

Likely cause: someone else updated the case first.

What to do: reload, check the current version and repeat the action if it is still needed.

The printer does not appear

Likely cause: a missing driver (Windows) or print service (Android).

What to do: on Windows, add the printer in Printers & scanners with the maker’s driver. On Android, enable the maker’s or a compatible print service and keep tablet and printer on the same network.