KoMail · Problemas y soluciones
Common problems and fixes
What to do when you can’t sign in, can’t connect or an attachment won’t open.
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- Problem · Likely cause · What to do
- I can’t sign in with my company account · Wrong email or mailbox password · Check the full address. Use I forgot my password; if you have no recovery email, ask the person who manages email at your company.
- Free account: “Could not connect to your mail server” · Wrong password, missing app password or server temporarily unavailable · If the provider requires an app password, create one with 2-step verification on and paste it as the password. Try again in a moment.
- Free account with Yahoo!メール does not connect · IMAP access is off in the mailbox · In the Yahoo!メール settings, turn on “IMAP/POP/SMTP access” and try again.
- Outlook, Hotmail or Microsoft 365 does not connect · Microsoft only accepts modern sign-in (OAuth) · This type of account is not supported on Free yet.
- “Too many attempts” · Several sign-in attempts in a row · Wait a little and try again.
- The attachment preview does not open · File type without preview, or a red “Possibly dangerous” badge · Use the download button. With a red badge, tap it to see why before deciding.