KoMail · Mga problema at solusyon
Common problems and fixes
What to do when you can’t sign in, can’t connect or an attachment won’t open.
Hindi pa naisasalin ang artikulong ito sa inyong wika: ipinapakita ang bersyong English.
- Problem · Likely cause · What to do
- I can’t sign in with my company account · Wrong email or mailbox password · Check the full address. Use I forgot my password; if you have no recovery email, ask the person who manages email at your company.
- Free account: “Could not connect to your mail server” · Wrong password, missing app password or server temporarily unavailable · If the provider requires an app password, create one with 2-step verification on and paste it as the password. Try again in a moment.
- Free account with Yahoo!メール does not connect · IMAP access is off in the mailbox · In the Yahoo!メール settings, turn on “IMAP/POP/SMTP access” and try again.
- Outlook, Hotmail or Microsoft 365 does not connect · Microsoft only accepts modern sign-in (OAuth) · This type of account is not supported on Free yet.
- “Too many attempts” · Several sign-in attempts in a row · Wait a little and try again.
- The attachment preview does not open · File type without preview, or a red “Possibly dangerous” badge · Use the download button. With a red badge, tap it to see why before deciding.