KoLite · Problemas y soluciones
Common problems and fixes
What to do when sign-in, payment or the system does not work as expected.
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- Problem · Likely cause · What to do
- “Invalid email or password.” · Mistyped password or a different email · Check the email used to register. Use Forgot your password? to create a new one.
- “This link expired or was already used” · The recovery link is valid for 2 hours and only once · Tap Request a new link and use the latest link.
- “Sign in with Google” does not work · The Google account has not been linked yet · Sign in with email and password and use Link Google account in the dashboard, with the same email as KoLite.
- “An account with this email already exists” when subscribing · You are already a customer · Use the same password as your account, or sign in and use Add system.
- The system stays at Awaiting payment or Preparing… · Payment still processing · Wait a few minutes and refresh the dashboard. You will also be notified by email.
- The system shows Suspended · Payment 7 days overdue · Settle the payment. Data is kept during the suspension.