k-TV · Khắc phục sự cố
Common problems — k-TV
No connection, pairing revoked, no screens, video errors, update that will not install and a TV that switches off.
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“Unable to connect. Retrying…”
Likely cause: the TV box has no internet. What to do: check the Wi-Fi or network cable. k-TV reconnects by itself when the network is back.
“Device authorization expired. Pair the device again.”
Likely cause: this TV’s pairing was cancelled. What to do: give the new code shown on screen to the person in charge of the service to approve it again.
The screen picker shows no screens
Likely cause: this TV’s account has no screens enabled yet. What to do: ask the person in charge of the service to enable screens.
“Video failed. Trying the next one…” or “The player stopped responding.”
What to do: press MENU → Device tab → Sync now. If it continues, turn the TV box off and on.
The update will not install
Likely cause: Android does not yet allow k-TV to install updates. What to do: allow it when Android asks and return to the app. Do not uninstall k-TV.
The TV switches the picture off by itself
Likely cause: the television’s own energy saving. What to do: turn off automatic power-off in the TV settings.