KOREOS HOME · Troubleshooting
Common problems and fixes
What to do when the account, the cloud or device data gives you trouble.
- Problem · Likely cause · What to do
- “Confirm your e-mail to continue.” · The address has not been confirmed yet · Open the link we sent again (check spam too) and sign in again.
- “This e-mail belongs to a company (KOREOS) account.” · The email is already used in KOREOS · Sign in with the KOREOS account button instead of creating another account.
- “This e-mail already has an account.” · You signed up before · Tap Sign in or use “Forgot password” to create a new password.
- “The Free plan reached its family member limit.” · Free has a limit on people · Remove someone from the household or view the paid plans in the browser.
- “Could not open the cloud.” · No internet or the session expired · Check the connection and sign in again. Meanwhile you can use your device data.
- My “on this device” data is gone · The app was deleted or browser data was cleared · Use Restore backup with a backup saved earlier. Without a backup, local data cannot be recovered.