KOREOS HOME · Mga problema at solusyon
Common problems and fixes
What to do when the account, the cloud or device data gives you trouble.
Hindi pa naisasalin ang artikulong ito sa inyong wika: ipinapakita ang bersyong English.
- Problem · Likely cause · What to do
- “Confirm your e-mail to continue.” · The address has not been confirmed yet · Open the link we sent again (check spam too) and sign in again.
- “This e-mail belongs to a company (KOREOS) account.” · The email is already used in KOREOS · Sign in with the KOREOS account button instead of creating another account.
- “This e-mail already has an account.” · You signed up before · Tap Sign in or use “Forgot password” to create a new password.
- “The Free plan reached its family member limit.” · Free has a limit on people · Remove someone from the household or view the paid plans in the browser.
- “Could not open the cloud.” · No internet or the session expired · Check the connection and sign in again. Meanwhile you can use your device data.
- My “on this device” data is gone · The app was deleted or browser data was cleared · Use Restore backup with a backup saved earlier. Without a backup, local data cannot be recovered.