Buy, install and activate KOLOGY Software Lite

KOLOGY Software Lite is sold with a perpetual licence per computer: you pay once and use it with no monthly fee. This article shows the whole path from purchase to first use.

Who does it

The person in charge of buying (manager or administrator) uses the KOMORI client portal. Whoever operates the program only needs the activation code.

Step by step

1. Sign-up and purchase: on the KOMORI Software page of the KOMORI website, click Buy Lite online. Enter company, contact person, contact details and a portal password. Monthly support is optional and can be ticked at checkout.
2. Payment: by card on Stripe's secure page. KOMORI never stores card data. For bank transfer or several PCs, contact KOMORI.
3. Download: once payment is confirmed, open the client portal, Software tab. Each Download click creates a personal link valid for 30 minutes and 3 uses.
4. Install: run the installer on Windows and follow the screens. A KOLOGY Software Lite shortcut is created.
5. Activation code: in the client portal, under Extensions, issue the single-use code for one computer.
6. First launch: the program shows Activate KOLOGY Software Lite. Type the code in Use code and click Activate on this computer.
7. Done: “KOLOGY Software Lite activated successfully.” appears and the map opens.

I don't have the code

On the activation screen, click Recover or generate a code. It opens the client portal sign-in in the Windows browser, already pointing to the area where codes are issued.

Reinstalling or changing computers

• Reinstalling on the same Windows keeps the licence and the data. Install over the top, without uninstalling.
• Moving to another computer needs a controlled re-issue through the client portal. Copying the program folder to another PC does not carry the licence.
• To move the data to the new PC, use Backup → Restore from another folder (see “How to move your data to another computer”).

Common activation errors

• “This code is invalid, expired, or has already been used.” A code works only once. Issue a new one in the portal.
• “This recovery code belongs to another computer.” Request a device change in the portal.
• “The license server could not be reached.” Check the internet connection and try again.
• “Too many attempts.” Wait a few minutes.
• “The native component needs repair”: click the download button, close the program, run the installer over the current installation and open it again. No code is used up in this case, and maps, settings and data are kept.

Related questions

• Getting started with KOLOGY Software Lite
• Plans and limits: Lite vs. Pro
• Extensions and purchased features
• Common problems