Karta · 故障排除
Karta troubleshooting
Wrong OCR reading, a card the team can't see, plan limit reached, an import that didn't save and more.
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本页目录
The reading (OCR) got a field wrong
Likely cause: glare or blur in the photo, or a card with an unusual layout.
What to do: fix the field on the review step before saving. If it is already saved, open the card and edit it. Next time, shoot in good light with the whole card in the frame.
My colleague can't find a card I added
Likely cause: the card is private. New cards are Only me by default, or a “team until a date” share has expired.
What to do: open the card, change the privacy to My team and save.
I can't add new cards
Likely cause: the message “You have reached your plan's card limit.” is shown.
What to do: your existing cards stay accessible. To add more, move to a bigger plan under Plan and limits.
I imported a file but the contacts didn't appear
Likely cause: import has two steps and only saves when you confirm.
What to do: send the file again, check the contacts in the preview and tap Confirm.
There is no Security tab to change my password
Likely cause: you sign in with a KOREOS account. In that case the password is managed by KOREOS.
What to do: change the password in KOREOS. On standalone Karta accounts, the tab appears under Settings.
I closed the app bar and don't know where to download
What to do: open the menu and tap Get the app. The page shows the App Store and Google Play badges.